my latest CS Chat

Chat start time Aug 20, 2009 1:32:49 PM EST
Chat end time Aug 20, 2009 1:40:38 PM EST
Duration (actual chatting time) 00:07:48
Operator Micah
Chat Transcript

info: You are now chatting with 'Micah'

Micah: Hello. Thank you for contacting Blu Cigs Help Desk. How may I assist you today?
NateDogg: hello.
NateDogg: I was just wondering if My Blu PCC was covered under warantee or not
Micah: Hi
Micah: PCC?
NateDogg: I left it in the car for a couple hours and the plastic started to deform and melt. Yes, the PCC. The personal charging case. The Blu Pack is what you call it.
Micah: Ok, I know it by Blu Pack
Micah: Yes, it is covered
NateDogg: it still seems to work but looks like crap and I can barely get the lid to close on it.
NateDogg: I tried to reform it as soon as I saw that it was melting.
Micah: One moment please
NateDogg: but it looks terrible and does not close securily
Micah: I can order a replacement, however, you will need to send the destroyed blu pack to us.
Micah: blu cig
Micah: 500 Archdale Drive
Micah: Charlotte, NC, 28217
NateDogg: ok, that would be awesome!!
Micah: Please include the Order # inside as well outside the return package
NateDogg: thank you so much!! I will get it right out.
NateDogg: you should have it by Monday of Next week.
Micah: Ok
Micah: You're welcome
Micah: We appreciate you contacting our Blu Cigs Help Desk. We hope that your issue has been resolved.
Micah: Thank you again for contacting us.
Micah:
Micah: Phone (Toll Free): 1-888-207-4588
NateDogg: Have a great day!

Nice to see a POSITIVE CS experience published here...
Congrats, Nate!

I wasn't even going to mess with it but I was talking to admin about how my pack was all screwed up and I thought, I guess it says there is a 1 year warrantee on this stuff so I thought I would give it a shot.

Neat stuff.

that sucks about the pack though.
at least u get a new matte black one more than likely! i like it better.

Fortold wrote:that sucks about the pack though.
at least u get a new matte black one more than likely! i like it better.

now I am just waiting for that other cool thing that you and I talked about!

ok wish i could have had the same experience...I just called them telling the them the PCC was not charging my batteries...She sounded all confused and started explaining the charging...Listen I said I know how to charge the pack the pack is not charging the batteries..I had a battery in it for 3 hrs and took it out and its dead so could you please replace the PCC...Oh yes she said just ship it back and we will ship you out another one...Ok you want me to pay to ship it back when you sent me a defective product...I just am not getting that...She sends me a form in the e-mail and says to fill it out and then ship the item back and they will ship out a new one...I said where does it say that on your site that I am paying shipping back..she said it doesn't..Well bullcrap then you could just keep sending me defective units and I can just keep paying to ship them back...I am not a happey camper aout this. I had some bad batts for my other e-cigs and the company sent me new batts and a return address label and didnt cost me anything...Im pissed...

it often depends on who you talk to up there. but yes, I have always had to pay to ship it back.

Did you have to fill a form out ? And how much did it cost to ship it back?

no form, and about 1.78 or something like that. cheap ass padded little mailer thing. But they did say to include your name and order number.

Hmm wonder why the hell she sent me a form to fill out....Very odd but I will do what I have to do....You would think they would just ship you one with a return label and say sorry and eat the cost just so people would say "Hey get the Blu-Cigs" good CS and they cover shipping...Oh well

I remember arguing that with them.

Especially when it is a bad part.

Salamin, before you decide to send your Blu PCC back, try this...

Make sure you do NOT have a battery screwed into the Blu PCC.
Charge your Blu PCC, takes about 4 hours...
Screw a battery into the charger slot.
Keep an eye on it... It should take between 45 minutes to an hour, at the most
When the blue LED turns off, unscrew the battery IMMEDIATELY!
It's charged....

Leaving it in the PCC for 3 hours will DISCHARGE it, AND the PCC
This will give you the impression that it didn't charge it in the first place, and that your PCC isn't holding a charge.
This is an incorrect impression

Leaving a battery in the USB charger longer than to the point at which it starts blinking blue will also not do you any favors.

You know what Nikko why dont you go to work for them because that the best answer I had so far and you just might be right on that...Because I am a bit confused...My PCC light is on and then after about 45 min it starts blinking on and off and then stays on and then starts blinking(the led on the PCC)...Are you saying that if I see that blink I should take it out? Maybe thats my problem..

Yes, as soon as you notice that the PCC light has turned off or starts to flash, unscrew the battery. Otherwise it will sit there and drain the battery and the pcc.

I think the book says something about that being a safty feature or something like that. ???

Now with the USB charger, once the blu light comes on for a extended period of time like minute or 2 of being without blinking then you know the battery is charged. Plus the USB charger takes anywhere between 45-60 minutes to charge that battery.

Nikko I think you hit the nail on the head...I think that is the problem...why the heck did I talk to to CS reps and neither one even said anything about that..I remember reading it in t he manual but being new with this Blu I forgot about that...I think you solved my problem...Thanks Man