http://www.blucigforum.com/customer-service-questions-and-comments-f19/-t1.htm Mon, 06 Sep 2010 09:15:10 GMT 10 http://i86.servimg.com/u/f86/13/96/66/82/blu-1213.jpg http://www.blucigforum.com/customer-service-questions-and-comments-f19/-t1.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/i-want-my-effing-blu-cig-t1809.htm jordi5575 Ive been smoking for about five years now. Im a college athlete so ive pretty much had to hide the fact that im a smoker and thats pretty hard to do when you show up to practice smelling like camel lights, and its never affected my performance at all but im sure the more clear my lungs are the better. Up until 2 weeks ago i never knew there was a such thing as an e-cig til i got a pop up on my comp. When i saw it i did a little research and im happy cuz i enjoy smoking but i know it could kill ... Customer Service Questions and Comments: Mon, 06 Sep 2010 09:15:10 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/i-want-my-effing-blu-cig-t1809.htm#20697 http://www.blucigforum.com/customer-service-questions-and-comments-f19/i-want-my-effing-blu-cig-t1809.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/inconsistency-of-atomizers-t1808.htm The.Fox recently my mom and i ordered a blu starter kit, hers white mine black. she got hers first due to her getting paid a week before me and mine being on back order. once i finally received mine in the mail i wasnt to happy with the vapor production of my atomizer, so i switched to the spare, WAY better. the first one i used i realized if i gave it a "break" each drag would have a good vapor amount but if u were to take a drag within 30 seconds the vapor production was almost none at all. ... Customer Service Questions and Comments: Mon, 06 Sep 2010 06:30:29 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/inconsistency-of-atomizers-t1808.htm#20694 http://www.blucigforum.com/customer-service-questions-and-comments-f19/inconsistency-of-atomizers-t1808.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/received-used-atomizers-t1554.htm Virtues I purchased a Blu starter kit and the atomizers were filled with plastic and tar like gunk on the insides. I really had no idea but it was ruining the filament in the atomizers. After one puff the battery started blinking at me like I was overdoing it. Probably because the filament was being overloaded. I had to go in there with tweezers to get the junk out. God knows who else's mouth this has been in! I can't believe this company would be careless enough to not only re-sell used atomizers, ... Customer Service Questions and Comments: Fri, 04 Jun 2010 00:21:21 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/received-used-atomizers-t1554.htm#18042 http://www.blucigforum.com/customer-service-questions-and-comments-f19/received-used-atomizers-t1554.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/problems-using-blu-cig-t1688.htm pjohnsontsm hey guys i just got my blu cigs today and im having an issue where i am barely getting any vapor from it i take big deep hits and all i get is a tiny bit. also was i suppose to remove the tin foil from inside the cartridge? because i just followed instructions and screwed it in and now the tin foil is melted on the atty. :/ Customer Service Questions and Comments: Sat, 31 Jul 2010 20:51:14 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/problems-using-blu-cig-t1688.htm#18993 http://www.blucigforum.com/customer-service-questions-and-comments-f19/problems-using-blu-cig-t1688.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/broken-atomizer-t1770.htm pleasance
I just recently received my Blu last week, and it just recently started to not work very well at all.. not much vapor is coming out. I did notice that something red is lighting up/igniting int he atomizer, does anyone know what that is? and how to fix it? I noticed that the spare atomizer doesn't do that at all, and works just fine.

Thank you in advance.]]> Customer Service Questions and Comments: Sun, 29 Aug 2010 23:56:17 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/broken-atomizer-t1770.htm#20311 http://www.blucigforum.com/customer-service-questions-and-comments-f19/broken-atomizer-t1770.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/my-recharging-pack-broke-t1747.htm amaroth The piece that you actually screw the battery onto deep down in that hole came out. After that happened I was able to jam it back down there, and it worked again. This time it came out again with my battery and when I tried to put it back down there it wouldnt work anymore. I pulled the foam part out of the pack and tried to look down there but the plastic part under the foam doesnt come out. From what i could see there were some wires sticking up oddly so I think its really busted. Has anybody ... Customer Service Questions and Comments: Sat, 21 Aug 2010 06:28:02 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/my-recharging-pack-broke-t1747.htm#19763 http://www.blucigforum.com/customer-service-questions-and-comments-f19/my-recharging-pack-broke-t1747.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/menthol-catridges-t1724.htm christinarocks Hey I was wondering why some liquid comes out of the bottom of the menthol cartridges when I use them and how to prevent this Customer Service Questions and Comments: Sat, 14 Aug 2010 05:10:44 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/menthol-catridges-t1724.htm#19393 http://www.blucigforum.com/customer-service-questions-and-comments-f19/menthol-catridges-t1724.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/question-for-revolver-guys-t1699.htm doc-fanny And when might we expect to see it start it's murderous rampage? ]]> Customer Service Questions and Comments: Wed, 04 Aug 2010 13:36:58 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/question-for-revolver-guys-t1699.htm#19071 http://www.blucigforum.com/customer-service-questions-and-comments-f19/question-for-revolver-guys-t1699.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/replacement-atomizer-received-t1698.htm guitarman I mentioned in my first posts that I had received a bad atomizer in the 2 that came with my kit. Thought it only fair to let everyone know that I filled out the paperwork, sent it in along with the dud atty, and got my replacement yesterday. Took about a week or so - which is very respectable. In that time I took the advice given by some on the forum to give the primer puff and then the slow draw and am having much more success - much happier with the unit now. I did get my Revolver Elite and ... Customer Service Questions and Comments: Wed, 04 Aug 2010 03:36:43 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/replacement-atomizer-received-t1698.htm#19070 http://www.blucigforum.com/customer-service-questions-and-comments-f19/replacement-atomizer-received-t1698.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/returning-my-blu-t1658.htm longdraws Have there been a lot of trouble regarding the return of product already opened?

TIA ]]> Customer Service Questions and Comments: Mon, 19 Jul 2010 09:53:20 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/returning-my-blu-t1658.htm#18804 http://www.blucigforum.com/customer-service-questions-and-comments-f19/returning-my-blu-t1658.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/n00b-b1u-cig-user-xd-t1690.htm quellmanmq I'd like to think I've got a good head on my shoulders, and that this thing isn't very complicated to figure out...but here we go anyway. The package clearly states that only one atomizer comes with the starter set. It took me a while to figure out that, I thinkn, the little metal thing in the unlabeled black plastic was my atomizer...but I had two of them. Furthermore, when putting together the way I think is right, I can't get any vapor out the dang thing. (Though I can taste the yummy, ... Customer Service Questions and Comments: Sun, 01 Aug 2010 20:08:17 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/n00b-b1u-cig-user-xd-t1690.htm#19010 http://www.blucigforum.com/customer-service-questions-and-comments-f19/n00b-b1u-cig-user-xd-t1690.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/help-please-blucig-stuck-t1169.htm Komikon94
Thanks!]]> Customer Service Questions and Comments: Tue, 09 Feb 2010 00:32:59 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/help-please-blucig-stuck-t1169.htm#14439 http://www.blucigforum.com/customer-service-questions-and-comments-f19/help-please-blucig-stuck-t1169.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/preferred-way-to-charge-t1673.htm lotto45 Is there any preferred way to charge the blu's battery? I have outlets aplenty around me so I'm not restricted to using the blu pack to charge the battery, but has anyone experienced a better/longer charge from using one method over another? (basically the blu pack vs. usb). Also, I noticed when I charge my battery via usb, the light turns red to signify that it's charging, and after an hour, instead of turning solid blue, every 10 seconds or so it'll turn red and then go back to blue 10 ... Customer Service Questions and Comments: Sun, 25 Jul 2010 14:43:16 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/preferred-way-to-charge-t1673.htm#18886 http://www.blucigforum.com/customer-service-questions-and-comments-f19/preferred-way-to-charge-t1673.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/first-time-harsh-hitting-t1671.htm lotto45 Hey everyone, just got my blu in the mail today and I put in the menthol flavor (I also took off the foil from the cart) and took a slow deep hit and I got a lot of vapor (for the stock atty), but it was a really rough hit and caused me to cough. Is this normal for the first few hits and/or could it be the flavor? I haven't tried any others yet. Customer Service Questions and Comments: Sat, 24 Jul 2010 19:27:38 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/first-time-harsh-hitting-t1671.htm#18872 http://www.blucigforum.com/customer-service-questions-and-comments-f19/first-time-harsh-hitting-t1671.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/litecigusa-joye-306-atty-t1617.htm liddo.mofo81 i got this 306 atty for my blu and after a day of usage.. it stopped working then when it started working again, it started giving me harsh vapor. good throat hit i guess.. but its like numbing my mouth--sore taste buds and such..whats causing this? can it be the 24mg apple juice? Customer Service Questions and Comments: Tue, 29 Jun 2010 09:15:47 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/litecigusa-joye-306-atty-t1617.htm#18546 http://www.blucigforum.com/customer-service-questions-and-comments-f19/litecigusa-joye-306-atty-t1617.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/blu-discount-code-t1087.htm angelique510
~A]]> Customer Service Questions and Comments: Tue, 19 Jan 2010 05:26:04 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/blu-discount-code-t1087.htm#13810 http://www.blucigforum.com/customer-service-questions-and-comments-f19/blu-discount-code-t1087.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/tech-support-t1600.htm MikeS85 Well since i couldn't find anything on the BLU site i'll ask here. I just got my BLU cigs and so far am iffy on how satisfied i am. However that's not my issue. My question is that both my PCC and My usb charger when charging the batteries the usb charger turns red to charge. Then flashes blue and goes back to red and continues as such. LONG before the battery should be charged. The PCC will charge steady for a while then the blue light starts flashing. Now i didn't know if this was normal or ... Customer Service Questions and Comments: Tue, 22 Jun 2010 01:16:03 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/tech-support-t1600.htm#18377 http://www.blucigforum.com/customer-service-questions-and-comments-f19/tech-support-t1600.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/complete-noob-having-trouble-t1608.htm harrisrwe Hi there everyone I am completely new to the E-cigs market. I just got my Blu about 3 or 4 days ago. The first couple of days, the thing work perfectly! Just like I'd expect it to. However, for the last 2 days, I've been having trouble, where if I take a drag of my Blu, I get little or no vapor and a quite painful burning sensation. My atomizer has no debris on it, my battery is 100% charged, and my cartridge is brand new. I get about 2 hits from my Blu, then after that, nothing! I'm trying ... Customer Service Questions and Comments: Thu, 24 Jun 2010 07:01:19 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/complete-noob-having-trouble-t1608.htm#18459 http://www.blucigforum.com/customer-service-questions-and-comments-f19/complete-noob-having-trouble-t1608.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/unfortunately-had-to-cancel-order-t257.htm Don I have been reading this forum for a few weeks and growing increasingly excited about my Blu Cig starter kit's arrival. However, after 18 days of seeing the word "pending" next to my order number I contacted CS through Chat. I asked them when it would ship...they had no information..I asked them if it would take another month...they said "I hope not but I can't promise anything"...so I canceled my order. I am saddened like a child who didn't get what he wants for christmas, ... Customer Service Questions and Comments: Thu, 09 Jul 2009 16:02:15 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/unfortunately-had-to-cancel-order-t257.htm#4263 http://www.blucigforum.com/customer-service-questions-and-comments-f19/unfortunately-had-to-cancel-order-t257.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/can-you-believe-it-t1367.htm mphsjeep Hello, Your refund has been processed. You will receive a credit in the amount of $ 119.90. This credit will be applied back to the originating account from which this debit was made within the next 5-7 business days. For future reference & faster assistance, please feel free to contact us via phone, toll free, at 1-888-207-4588. Our help desk operators are available 24/7 to assist you. This avoids the delay of waiting for return emails and allows us to resolve your issue immediately. Thank ... Customer Service Questions and Comments: Wed, 14 Apr 2010 13:48:40 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/can-you-believe-it-t1367.htm#16238 http://www.blucigforum.com/customer-service-questions-and-comments-f19/can-you-believe-it-t1367.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/my-latest-cs-chat-t498.htm NateDogg Chat start time Aug 20, 2009 1:32:49 PM EST Chat end time Aug 20, 2009 1:40:38 PM EST Duration (actual chatting time) 00:07:48 Operator Micah Chat Transcript info: You are now chatting with 'Micah' Micah: Hello. Thank you for contacting Blu Cigs Help Desk. How may I assist you today? NateDogg: hello. NateDogg: I was just wondering if My Blu PCC was covered under warantee or not Micah: Hi Micah: PCC? NateDogg: I left it in the car for a couple hours and the ... Customer Service Questions and Comments: Thu, 20 Aug 2009 17:44:21 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/my-latest-cs-chat-t498.htm#7857 http://www.blucigforum.com/customer-service-questions-and-comments-f19/my-latest-cs-chat-t498.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/order-canceled-t198.htm Fateit Emailed them Cancellation of Order Number: 245697132 I wish to cancel my order, when I ordered the web page said they shipped within 10 days, and I do not intend to wait any longer, I very much would have liked to try your product, but at this time I have decided to order other electronic cigarettes, from vendors with a great history of both customer service, and shipping speed. Do not charge my card or I will be forced to take action with my bank against your company, ... Customer Service Questions and Comments: Wed, 01 Jul 2009 20:12:06 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/order-canceled-t198.htm#3278 http://www.blucigforum.com/customer-service-questions-and-comments-f19/order-canceled-t198.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/1000-orders-per-day-t155.htm arhemed ]]> Customer Service Questions and Comments: Wed, 24 Jun 2009 12:53:55 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/1000-orders-per-day-t155.htm#2340 http://www.blucigforum.com/customer-service-questions-and-comments-f19/1000-orders-per-day-t155.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/nice-packaging-bad-product-t1371.htm Romonaga I am a recent convert to eCigs. My first purchase was an ecig for 18.00 and was designed to only last for about 3 charges. I was very impressed with that product, the smoke was good, flavor was good and I actualy got more use out of it then claimed. I then decided to shop around for a better device. I came across teh Blu offering. IT sounded fantastic. Some of the reviews were good some were bad. Figured this was normal for a product. Ordered product, received product and after ... Customer Service Questions and Comments: Fri, 16 Apr 2010 14:28:47 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/nice-packaging-bad-product-t1371.htm#16277 http://www.blucigforum.com/customer-service-questions-and-comments-f19/nice-packaging-bad-product-t1371.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/hey-guys-please-help-me-t393.htm slimBUNNIES
Soo I am a newbie =(. i hope you guys can help me. I dont want to return my Blue Ciggs but they really just let me down. I'm always charging, vapor barely comes out. i hear stuff about juicing. i really dont get that what means. can someone please help me?? explain to me.

THANKS a lot =)
Vv]]> Customer Service Questions and Comments: Sat, 01 Aug 2009 04:48:59 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/hey-guys-please-help-me-t393.htm#6406 http://www.blucigforum.com/customer-service-questions-and-comments-f19/hey-guys-please-help-me-t393.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/customer-service-transcript-shows-inflexibility-of-blu-t1122.htm pdiz The following is my BluCigs chat transcript from earlier today. The issue is, I am leaving the country so placed an order one week ago for $80 worth of carts (all the same type, color, and nicotine level) and a single black battery, bringing the order to around $90. My order status still showed Processing (not even shipped!) one week later, so decided to investigate. Through the chat transcript, I found out the black battery is holding up the order due to being backlogged (really? ... Customer Service Questions and Comments: Tue, 26 Jan 2010 02:28:02 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/customer-service-transcript-shows-inflexibility-of-blu-t1122.htm#14115 http://www.blucigforum.com/customer-service-questions-and-comments-f19/customer-service-transcript-shows-inflexibility-of-blu-t1122.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/blu-vapers-going-over-to-volcano-t1170.htm Evil Ernie But they gotta get their act together. I'm reading more and more that people are getting turned off to Blu and moving over to Volcano just for better customer service. I know it's the same gear, but different distributor. If Volcano has their act together, I'll start buying from them.]]> Customer Service Questions and Comments: Tue, 09 Feb 2010 00:44:17 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/blu-vapers-going-over-to-volcano-t1170.htm#14441 http://www.blucigforum.com/customer-service-questions-and-comments-f19/blu-vapers-going-over-to-volcano-t1170.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/are-the-csr-reps-bots-t1136.htm angelique510 I ask because no human could be that incompetent. I had a very plesant chat this morning. I was wondering why my order wasn't here yet. I knew the black kits were on a three week delay, but they did not make it plain that the black batts and carts were on back order too. A misunderstanding - I can deal with that, not a problem. Then I asked him if blu had a coupon code, since most e-cig vendors do and he gave me one. "Cool", thought I. I was even going to post a thread called "Why ... Customer Service Questions and Comments: Fri, 29 Jan 2010 19:41:35 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/are-the-csr-reps-bots-t1136.htm#14216 http://www.blucigforum.com/customer-service-questions-and-comments-f19/are-the-csr-reps-bots-t1136.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/at-it-again-t1167.htm freefl2 My wife placed the order for one Black and one White kit. Well I started researching and when she told me she already ordered I got nervous. I read this forum and found the Customer Service issues and Shipping delays. Today I contacted Blu and you guessed it. Without any notification they are now back ordered on the White Starter Kit. So I asked them to just change the other one to Black. "Sorry you have to cancel the order and resubmit" Can I do this on the phone? "Yes ... Customer Service Questions and Comments: Mon, 08 Feb 2010 21:44:57 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/at-it-again-t1167.htm#14435 http://www.blucigforum.com/customer-service-questions-and-comments-f19/at-it-again-t1167.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/is-the-live-chat-help-person-an-auto-bot-t982.htm ladysolitary85 I've only had my blu for a day and started noticing a burnt after taste. I asked the person about it and he just said I needed to clean the atty... I asked how and he just told me to blow on it.... then I asked from what end do I blow from then rushed to "is there anything else I can help you with?" I'm just going to ask you guys from now on if I get issues Customer Service Questions and Comments: Wed, 16 Dec 2009 06:19:56 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/is-the-live-chat-help-person-an-auto-bot-t982.htm#13129 http://www.blucigforum.com/customer-service-questions-and-comments-f19/is-the-live-chat-help-person-an-auto-bot-t982.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/return-policy-t840.htm Zero100 How does the 30 day money back guarantee work for blu? Do the 30 days start from when you receive the kit? More importantly, is it a huge hassle to actually be allowed to get your money back? Customer Service Questions and Comments: Sun, 01 Nov 2009 10:34:36 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/return-policy-t840.htm#11791 http://www.blucigforum.com/customer-service-questions-and-comments-f19/return-policy-t840.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/my-terrible-experience-with-blu-customer-service-t694.htm JBurrke Casey: Hello. Thank you for contacting Blu Cigs Help Desk. How may I assist you today? Justin: I placed an order yesterday with the phone service. When the man asked for my login information, I told him I havent made one yet Justin: He said no problem and I gave him my email address Justin: He said he would make the password "------" Justin: Now I'm trying to log in to check the shipping status and I cant Justin: I have another account with the same email, but ... Customer Service Questions and Comments: Tue, 29 Sep 2009 11:56:28 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/my-terrible-experience-with-blu-customer-service-t694.htm#10084 http://www.blucigforum.com/customer-service-questions-and-comments-f19/my-terrible-experience-with-blu-customer-service-t694.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/where-is-my-blu-t683.htm saleen121212 I ordered last Monday the 21st. they said it shipped on Tuesday the next day, and now it's been 6 days now and it's still not here. Tracking info hasn't changed once and I'm not good at being patient lol. Is anyone else waiting more than 5 days cause I keep reading all these posts about ppl getting there's in two days and it's frustrating. Thanks ahead of time for any posts. Customer Service Questions and Comments: Mon, 28 Sep 2009 22:09:03 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/where-is-my-blu-t683.htm#10023 http://www.blucigforum.com/customer-service-questions-and-comments-f19/where-is-my-blu-t683.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/funny-chat-t246.htm 170-3tree Jordan: Hello. Thank you for contacting Blu Cigs Help Desk. How may I assist you today? jerry: Hello i was talkin to someone about my atty dying earlier, but had to cut loose to eat dinner Jordan: I can assist you with that. Let me locate your account for you. If you can please confirm the name and/or order number on this account I can locate it for you. jerry: my name is Gerald Olson and the order number is ********** Jordan: And you believe you hav e a bad atomizer? jerry: ... Customer Service Questions and Comments: Wed, 08 Jul 2009 00:37:27 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/funny-chat-t246.htm#4023 http://www.blucigforum.com/customer-service-questions-and-comments-f19/funny-chat-t246.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/any-customer-service-problems-t558.htm Admin I'm curious to know if there has been any customer service issues since 9/1...if you can post your positive or negative experience....Thanks Customer Service Questions and Comments: Fri, 04 Sep 2009 21:27:01 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/any-customer-service-problems-t558.htm#8899 http://www.blucigforum.com/customer-service-questions-and-comments-f19/any-customer-service-problems-t558.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/wtf-customer-service-sucks-t209.htm gobluejd Really Really wanted to like the Blu, but it just was a big headache.....emails CS like 6 times over the last week and no response. Tried calling but got sick of waiting 1+ hrs on phone. Saw the live chat....SO within 10 mins....here is what happened. I AM SO PISSED. Please wait for a site operator to respond. While you are waiting, please feel free to begin typing your issue in the box below. Try to be as descriptive as possible. Once an operator responds, click SEND to transmit ... Customer Service Questions and Comments: Thu, 02 Jul 2009 20:50:01 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/wtf-customer-service-sucks-t209.htm#3439 http://www.blucigforum.com/customer-service-questions-and-comments-f19/wtf-customer-service-sucks-t209.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/why-does-it-take-blu-so-long-to-answer-emails-t470.htm EAZYDUZIT If your such a good company you say you are and are shipping a 1000 kits out a day you think BLU would hire more customer service people to answer emails. This is the worst customer service I have ever had to deal with!!! Customer Service Questions and Comments: Fri, 14 Aug 2009 22:08:21 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/why-does-it-take-blu-so-long-to-answer-emails-t470.htm#7364 http://www.blucigforum.com/customer-service-questions-and-comments-f19/why-does-it-take-blu-so-long-to-answer-emails-t470.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/this-is-bullcrap-if-i-ve-ever-heard-it-t432.htm Icedhope London: Hello. Thank you for contacting Blu Cigs Help Desk. How may I assist you today? Kurt : Okay, it's been eight days since my order has shipped and my tracking number isn't working, one of your operators told it would be in my hand by wendsday, and it is now friday with no blu.. London: may I have the order number please Kurt : Yes. Kurt: My order number is ******* London: due to an inventory count error, the warehouse believed that they had the stock to fill your ... Customer Service Questions and Comments: Fri, 07 Aug 2009 19:06:31 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/this-is-bullcrap-if-i-ve-ever-heard-it-t432.htm#6889 http://www.blucigforum.com/customer-service-questions-and-comments-f19/this-is-bullcrap-if-i-ve-ever-heard-it-t432.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/blu-cig-customer-service-is-horrible-the-worst-ever-t190.htm atomicmonky I called Blu. At 6:50PM today. The IVRU system said I was 3rd in line. The "expected wait time" is supposed to be "3 minutes." Taylor Answered my call at 7PM. (Can't stand her). To be certain its her, I asked, "Who am I speaking to." She said, "Taylor." I asked to speak to someone else. (Due to the fact that she's utterly useless). She starts to protest, but then recognizes my voice and says, "Please hold." I Waited ... Customer Service Questions and Comments: Tue, 30 Jun 2009 03:58:54 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/blu-cig-customer-service-is-horrible-the-worst-ever-t190.htm#3013 http://www.blucigforum.com/customer-service-questions-and-comments-f19/blu-cig-customer-service-is-horrible-the-worst-ever-t190.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/ricardo-the-cs-employee-t356.htm lovinthebmws I saw a couple of other posts about "Ricardo" so I figured I would post this up and dedicate it to him. Part 1 Ricardo: Hello. Thank you for contacting Blu Cigs Help Desk. How may I assist you today? Jonathan: Hello i talked to you guys a whole ago and I heard you were waiting for a package to come in before you could start shipping products again Jonathan: And I wanted to see if you have gotten it in yet Ricardo: Yes we have received some orders. Ricardo: Thank you for contacting ... Customer Service Questions and Comments: Sat, 25 Jul 2009 05:19:34 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/ricardo-the-cs-employee-t356.htm#5858 http://www.blucigforum.com/customer-service-questions-and-comments-f19/ricardo-the-cs-employee-t356.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/yet-another-fun-chat-with-cs-t267.htm Tripppn This guy was by far the most useless I've delt with yet. Ricardo: Hello. Thank you for contacting Blu Cigs Help Desk. How may I assist you today? William: Hello I am looking for an update on my oreder Ricardo: I can look into this for you. May I have the order id? William: ********** William: I've been reading on the forums that some people are now getting delayed due to supply is that true and is it going to effect me? Ricardo: Thank you. I do show that the order ... Customer Service Questions and Comments: Fri, 10 Jul 2009 02:24:44 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/yet-another-fun-chat-with-cs-t267.htm#4396 http://www.blucigforum.com/customer-service-questions-and-comments-f19/yet-another-fun-chat-with-cs-t267.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/go-figure-t264.htm jesterjc So I ordered blu starter kit and then a week later, I thought to myself, "hey go ahead and order some extra atty's". So I did -- well lo and behold (I couldn't cancel cause they were shipped PRIOR to yesterday's email) they are en route (According to USPS) to the house as I type. Anyone need 2 atty's? WTF am I gonna do with these things w/o Blu? Customer Service Questions and Comments: Thu, 09 Jul 2009 23:39:33 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/go-figure-t264.htm#4374 http://www.blucigforum.com/customer-service-questions-and-comments-f19/go-figure-t264.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/got-sick-of-the-wait-t260.htm indent Like so many others on here, I was sick of waiting. I ordered my blu on June 12, and it still hadn't shipped despite others who ordered after me having shipped status. When I spoke to blu's customer service over chat, it was apparent I was talking to a drone with only the ability to copy and paste answers into the chat, and not specifically answer my question. So here I am, with a bunch of liquid from nuvape.com, and no e-cig to use it. Well, the wait was unbearable. So I've purchased ... Customer Service Questions and Comments: Thu, 09 Jul 2009 19:35:50 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/got-sick-of-the-wait-t260.htm#4311 http://www.blucigforum.com/customer-service-questions-and-comments-f19/got-sick-of-the-wait-t260.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/logged-in-to-check-on-somethin-on-my-acct-and-got-this-t151.htm Fortold Unable to connect to database server!


hopefully its just a short term issue?]]> Customer Service Questions and Comments: Wed, 24 Jun 2009 08:40:57 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/logged-in-to-check-on-somethin-on-my-acct-and-got-this-t151.htm#2318 http://www.blucigforum.com/customer-service-questions-and-comments-f19/logged-in-to-check-on-somethin-on-my-acct-and-got-this-t151.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/my-blue-is-herebut-did-not-arrive-with-an-atomizer-t72.htm bluebyrd received my blu,but can't do a dang thing with it as it arrived with no atomizer! Am calling them up right now and hope they will send me the atomizer,and I mean pronto,not this waiting around for 3 weeks kinda crap,or I will send them the whole thing back! ok,I'm over my rant now,just had to get that out of my system I will call them and ask nicely for the atomizer and to please send it right away. By the way,I searche the blu box ,where in the packaging do they pack the atomizer? Thanx Customer Service Questions and Comments: Thu, 11 Jun 2009 19:03:25 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/my-blue-is-herebut-did-not-arrive-with-an-atomizer-t72.htm#815 http://www.blucigforum.com/customer-service-questions-and-comments-f19/my-blue-is-herebut-did-not-arrive-with-an-atomizer-t72.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/customer-service-chat-today-t107.htm NateDogg Hello. I had a live chat with a CS Rep on the Blu site today. Here is the chat transcipt. Chat start time Jun 16, 2009 1:24:46 PM EST Chat end time Jun 16, 2009 2:21:45 PM EST Duration (actual chatting time) 00:56:59 Operator Help Desk Help Desk: Hello. Thank you for contacting Blu Cigs Help Desk. How may I assist you today? Nathan : Hello. I have a problem that I have noticed with the Blu Cartridges. None of my Cartidges are being emptied before Vapor production ... Customer Service Questions and Comments: Tue, 16 Jun 2009 21:41:50 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/customer-service-chat-today-t107.htm#1398 http://www.blucigforum.com/customer-service-questions-and-comments-f19/customer-service-chat-today-t107.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/blu-cancelled-my-order-t65.htm Skwerley So I ordered my blu on 6/3. The transaction posted as pending on my account. Untill today, when it is neither pending nor cleared. On the blu website it still shows me as having a pending order. Anyone else experience something similar? Customer Service Questions and Comments: Wed, 10 Jun 2009 17:56:33 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/blu-cancelled-my-order-t65.htm#703 http://www.blucigforum.com/customer-service-questions-and-comments-f19/blu-cancelled-my-order-t65.htm http://www.blucigforum.com/customer-service-questions-and-comments-f19/my-order-was-short-t25.htm gbdrywall i ordered my blucigs on the 16th of last month.they shipped on the 28th,received them on th 2nd of this month.i ordered 2 kits and two extra atomisers.during the wait for the backorder a custommer service rep told me that they would add an extra carton tof carts to my order for the trouble.so i was all excited when the package finally arrived.opened it up the two extra atomisers were not there and i only got a total of 1 carton of carts.i was at least suppose to get 2.one with each kit.after ... Customer Service Questions and Comments: Sun, 07 Jun 2009 12:22:38 GMT http://www.blucigforum.com/customer-service-questions-and-comments-f19/my-order-was-short-t25.htm#221 http://www.blucigforum.com/customer-service-questions-and-comments-f19/my-order-was-short-t25.htm